Return Policy
At ANTEYOURCHIPS.com, we realize that all sales may not be final. If one of our customers makes a purchase and wish to return the product, you have 30 days to do so. We must be notified of the return within the first 30 days of the product leaving our warehouse.
When a customer wishes to return product, they must inform us within 30 days and then go to www.yourshipping.com and generate the return form to include in the package. If this does not happen, we do not know where the package came from and the merchant will not receive credit for the return.
There are some guidelines to follow when deciding to return a product.
Closeout items are unable to be returned.
Customized chips of any kind cannot be returned.
If a product has been used even if it was only one time, it cannot be returned.
If poker chips are taken out of their plastic wrapping, there will be a 15% restocking fee charged.
We cannot accept opened Copag or KEM cards. They cannot be resold and will not be refunded.
If a customer receives defective merchandise, they can only exchange it for a similar product of equal or lesser value.
If a product is returned and there is no exchange, a 15% restocking fee will be charged to the merchant.
If a product arrives damaged, ANTEYOURCHIPScom must be notified immediately. Once we are notified, a claim will be placed with the corresponding shipping company. Once the claim has been resolved, the product will need to be sent back and the replacement is sent out.
In the rare event that the wrong product is shipped, this will need to be sent back to us. If this is to occur, ANTEYOURCHIPS.com must be notified immediately. The customer will need to pay for the return Ground shipping but will be reimbursed up to the amount originally paid once the product has been received. We recommend returning the product with a carrier that offers a tracking number. We are not responsible for returns that do not arrive to our warehouse. They will only be reimbursed if they are exchanging it for another product. If there is no exchange, then there will be no refund of return shipping.
Please allow up to 2 weeks for returns to be processed. If you feel like a return has taken longer than 2 weeks, please contact your Sales Representative for any questions you may have. ANTEYOURCHIPS.com reserves the right to change this policy at any time.
